Warranty & Service - techdukan.pk

Warranty & Service

Everything you need to know about warranty coverage and claims for your Hikvision, EZVIZ, Tenda and VGR products purchased from TechDukan.pk.

Authorized Service Centre

Hikvision Authorized Service Centre
Shop No. 14, Al-Qiam Centre, Sohrab Katrak Road,
Near Passport Office, Regal Chowk, Karachi.

📍 Open in Google Maps

All EZVIZ and Tenda warranty claims for TechDukan.pk purchases are processed through this centre — this is where you bring your device for inspection, repair, or replacement. VGR claims follow a separate pickup process, explained below.

Warranty Period by Brand

EZVIZ

2 Years

Official manufacturer warranty on all EZVIZ cameras and devices.

Tenda

1 Year

Official manufacturer warranty on all Tenda networking products.

VGR

6 Months

Official warranty on all VGR trimmers, clippers, shavers, epilators and hair styling tools, covering manufacturing defects.

How to Claim Your Warranty

EZVIZ, Tenda & Hikvision

Bring your device to the Authorized Service Centre address above during business hours.

Show your original TechDukan.pk invoice/order confirmation as proof of purchase.

The device is inspected by the service centre to confirm the issue is covered under warranty.

Within 7 days, you'll receive either a refund or a replacement, depending on the inspection outcome.

VGR Products — Doorstep Pickup

Raise your claim on WhatsApp — either with TechDukan.pk at 0322 8218388 or with the official VGR Store at 0329 3844486.

Share your TechDukan.pk order ID and a short description (or video) of the issue.

We arrange a pickup from your address — no need to visit a service centre.

The unit is inspected and repaired or replaced as per the VGR warranty terms.

VGR warranty covers manufacturing defects for 6 months from the date of delivery. T&Cs apply.

⚠️ Please Note

Warranty does not cover physical damage, water damage, unauthorised repairs, or issues caused by using incompatible accessories (e.g. chargers above rated wattage). All claims are subject to inspection by the Authorized Service Centre.