Privacy Policy
Privacy Policy
Last updated: June 2026
At TechDukan.pk, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you shop on our website.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
- Personal details: Full name, phone number, and email address
- Delivery information: Shipping address, city, and postal code
- Order details: Products purchased, order value, payment method (COD)
- Communication data: Messages sent to us via WhatsApp, email, or contact forms
We also collect non-personal data automatically through cookies and analytics tools including pages visited, time spent on site, browser type, and device type. This data helps us improve the shopping experience.
2. How We Use Your Information
We use your information solely for the following purposes:
- Processing and fulfilling your orders
- Coordinating delivery with our courier partners (Leopards, Postex, Trax)
- Sending order confirmations and tracking updates
- Providing after-sales support and handling warranty claims
- Responding to your queries and complaints
- Improving our website and product listings
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Sharing
Your data is only shared with:
- Courier partners (Leopards, Postex, Trax) — for delivery purposes only
- Shopify — our e-commerce platform which processes and stores order data securely
- Legal authorities — only if required by Pakistani law
4. Cookies
Our website uses cookies to maintain your session, remember cart items, and analyze site traffic via Google Analytics. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, though some features may not work correctly.
5. Data Security
Your data is stored securely on Shopify's servers which are PCI-DSS compliant. We do not store credit card details as all transactions are processed on a Cash on Delivery basis.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal and operational requirements
To exercise any of these rights, contact us at solutions@techdukan.pk.
7. Changes to This Policy
TechDukan.pk reserves the right to update this Privacy Policy at any time. The most current version will always be available at this page. Continued use of our website constitutes acceptance of the updated policy.